HELP CENTER

If for any reason you are not completely satisfied with your order you have 30 days from receipt to return or exchange your items. We will provide you the shipping label for a $10 restocking fee. Visit our returns page to start your return process.

PLEASE NOTE:
-Returns and exchanges will only be accepted if security tags remain intact and attached to bag.
-Specially priced Retiring Styles are final sale. Don’t worry: We’ll give you a heads-up before you purchase a style that cannot be returned.

By default, orders will arrive within 5-10 business days via FedEx, unless otherwise stated on a product page or at checkout. Visit our Shipping Information page for more details.

Red alert! 

If you placed your order in the last 15 minutes and wish to amend or cancel, click here to do so immediately.

To cancel or edit your order after 15 minutes has passed, please contact our Concierge Team ASAP at [email protected] or call us 9am to 5pm PST Monday - Friday (833) 426-6488.

Didn’t work out? It happens! Simply click here to process your return. All returns are subject to a $10 restocking fee. We will provide the correct shipping label, so that your return can be processed. Need additional help? Email [email protected] - we’re happy to assist.

Yes.

We offer free shipping on orders over $100 here at Hammitt! We also offer several types of expedited shipping. Visit our Shipping Information page for more details.

Please know our team is working hard to get your special delivery fulfilled as soon as possible! If you are concerned about your order’s status, we’re happy to help ensure it’s on the way! Please submit your claim here: Hammitt Claims

• Economy - Free (5-8 business days)
• 3 Day Select Shipping - $29.99 (3-4 business days)
• 2nd Day Air -$49.99 (2 business days)
• Next Day Air - $79.99 (1 business day)

*Business days are Monday to Friday.

For more information on our shipping options please visit our Shipping Information page.

You'll see a toggle at checkout where you can add Redo protection to your Hammitt order. The small fee is added to your order total, and once your order is placed it's automatically protected against lost, stolen, or damaged shipments — no separate signup needed. Redo can only be added at checkout, so be sure to toggle it on before completing your order.

Filing a claim is easy! Just head to our claim portal to get started. You'll need your order number and email address, then you'll answer a few simple questions about your issue (for damaged items, you'll be asked to upload a photo). Our Concierge team will follow up to help resolve it.

First, double-check your order confirmation email and make sure you're using the correct order number and email address. If you're still having trouble accessing the claims portal or submitting your claim, email us at [email protected] and we'll help you get it filed.

You can cancel Redo any time up until your order is fulfilled — just reach out to our Concierge team at [email protected] or call (833) 426-6488. Once an order has been fulfilled, Redo can no longer be removed or refunded.

For anything about your product — sizing, materials, repairs, or order changes — contact the Hammitt Concierge team directly at [email protected] or (833) 426-6488, Monday–Friday 8am–5pm PST. Redo covers shipping issues only (lost, stolen, or damaged packages).

After submitting, you'll receive a confirmation email that your claim was received — you can access your claim any time from that email. You can also return to our claim portal and re-enter your order number and email to check the status.

Repairs and Our Partners

Repairs are completed by our trusted repair partner, Cobblers Direct. The Hammitt Concierge team coordinates and oversees the repair process and will remain your primary point of contact. In some cases, Cobblers Direct may reach out directly if additional information is needed or if your request involves services that fall outside of warranty coverage and require payment. 

As part of our partnership, we are pleased to extend discounted pricing on select additional services, including bag cleaning. These additional services, such as cleaning, are optional and available at a discounted rate through our partnership with Cobblers Direct.

Repair Timeline

Please allow 8-10 weeks from the time your bag is received for your repair to be completed and shipped back to you. Repair timelines may vary based on the nature of the repair, parts availability, and volume.

At Hammitt, we stand behind the quality and craftsmanship of every bag we create. Each repair request is carefully reviewed by our team to determine whether the issue falls within our warranty guidelines. This includes certain known manufacturing defects that have been addressed in our current inventory and remain eligible for repair.

Our warranty covers the functional performance of hardware components on each crafted piece such as rivets, straps, zippers, and closures, and magnets when used under normal conditions. This coverage is intended to ensure your bag continues to perform as designed.

The warranty does not cover normal wear and tear, cosmetic changes like scratches or color transfer, or damage caused by external causes, misuse, accidents, or environmental exposure. This warranty is provided in accordance with applicable consumer protection laws. Nothing in this warranty limits any rights that cannot be limited under applicable law.

If your bag qualifies under our warranty guidelines, we will complete the repair at no cost to you. If it does not qualify, we will offer recommendations or available repair options to help you keep carrying Hammitt with confidence.

Covered Under Warranty
• D-Rings
• O-Rings
• Broken straps
• Defective magnets
• Zipper pulls

Not Covered Under Warranty
• Torn or stained lining
• Stained or damaged leather
• Normal Wear and Tear
• Cleaning or conditioning services
• Refurbishment or cosmetic restoration
• Zipper tape

If you would like to read more on our Non-Repairable Bag and Resale Policy click here.

Thank You for Choosing Hammitt

We appreciate you trusting Hammitt with your bag, and we are committed to keeping it performing beautifully for years to come. Our team is here to guide you every step of the way whether it is a warranty repair or a recommended service. We are honored to be part of your style journey.

Preparing Your Bag for Shipment

Please ship your bag without any additional items. Do not include dust bags, white boxes, or personal items, as we cannot guarantee that these items will be returned.

Shipping

You are responsible for shipping your bag to us. A shipping label will be provided during the repair request process through our repairs portal. Once repairs are complete, we will ship your bag back to you at no additional cost.

Thank You for Choosing Hammitt

We appreciate you trusting Hammitt with your bag, and we are committed to keeping it performing beautifully for years to come. Our team is here to guide you every step of the way whether it is a warranty repair or a recommended service. We are honored to be part of your style journey.


If our repair team determines your bag is not repairable but still under warranty, Hammitt will provide you with alternative options. Should you choose a replacement or discount code to go toward a future purchase, the original bag will remain with Hammitt, and we may repurpose, reuse, or resell it at our discretion. If you would like to read more on our Non-Repairable Bag and Resale Policy click here.

• Can I use a discount code on sale items?
   Discount codes apply to full-priced items only. They can’t be used on sale or final sale products.
  
• Can I combine multiple discount codes?
   Only one discount code may be used per order. Codes cannot be combined or stacked.
  
• Do discount codes expire? 
  Yes — all discount codes expire one year from the date they’re issued, unless otherwise stated in the offer.
  
• My discount code isn’t working. What should I do? 
  First, double-check that your items are full-priced and that the code hasn’t expired. If everything looks right and it’s still not applying, please contact our Concierge Team at [email protected]— we’ll be happy to help.

Because we personalize items just for you, they cannot be returned or exchanged at this time.

We deboss all monograms into a style’s leather, so personalization is permanent!

Our personalized items don’t require any special care - just be sure to keep them away from water!

We’ll take an extra 3-5 days to personalize your piece before shipping.

Click here to get a personalized tutorial on how to adjust your favorite style’s strap!

Check out our signature Leather Laundry protectant and conditioner. Each arrives with helpful instructions to keep your Hammitt looking brand new!

Denim, Hammitt’s favorite frenemy. To keep our leathers as soft as possible, some of our bags aren’t pre-treated or coated. We recommend tackling dye transfer using our signature Leather Laundry treatments, or by visiting your nearest leather care magician.

Our team can’t wait to see you at our flagship California stores! You can see our accessories in-person at

New! Scottsdale
Kierland Commons

15211 N Kierland Blvd
Suite 110
Scottsdale, AZ 85254

New! Chicago
838 West Armitage Avenue
Chicago, IL 60614

Manhattan Beach
227 Manhattan Beach Blvd
Manhattan Beach, CA 90266

La Jolla
7841 Girard Ave
La Jolla, CA 92037

You’ll also find Hammitt in over 800 retail partners nationwide.

Yes! Bring your bag in, and we’ll be happy to help!

Thanks for asking! Our stores are cash-less at this time.

Please email [email protected] for more information!

Actual products always shown. Image background and/or models may be AI-generated.

Email [email protected], or call
10:30am to 5pm PST Monday & 8am to 5pm PST Tuesday - Friday (833) 426-6488 and a Concierge expert will help you personally - or direct your inquiry to the right team member!

Be sure to join our email list and our SMS list - we won’t spam you, but we’ll definitely give you the scoop on new arrivals as soon as they’re available.