HELP CENTER

If for any reason you are not completely satisfied with your order you have 30 days from receipt to return or exchange your items. We will provide you the shipping label for a $10 restocking fee. Visit our returns page to start your return process.

Please note that specially priced Retiring Styles are final sale. Don’t worry: We’ll give you a heads-up before you purchase a style that cannot be returned.

By default, orders will arrive within 5-10 business days via FedEx, unless otherwise stated on a product page or at checkout. Visit our Shipping Information page for more details.

*Due to abnormal winter weather conditions shipping may take longer than the expected time frame.

Red alert! To cancel or edit your order, contact our Concierge Team ASAP at wecare@hammitt.com or call us
8am to 6pm PST Monday - Friday (833) 426-6488.

Didn’t work out? It happens! Simply visit hammitt.loopreturns.com to process your return. We’ll provide a shipping label for a restocking fee of $10. Need additional help? Email wecare@hammitt.com - we’re happy to assist.

Not at this time!

We offer free shipping here at Hammitt on all orders! We also offer several types of expedited shipping. Visit out Shipping Information page for more details.

Please know our team is working hard to get your special delivery fulfilled as soon as possible! If you are concerned about your order’s status, we’re happy to help ensure it’s on the way! Simply email wecare@hammitt.com. 

• Free Shipping (5-10 business days)
• Home Delivery (3-8 business days)
• Express (2-4 business days)
• FedEx 2nd Day Air (2 business days)
• Fedex Next Day Air (1 business day).

*Business days are Monday to Friday.

For more information on our shipping options please visit our Shipping Information page.

Our lifetime guarantee covers Hammitt’s hardware like zippers, D-Rings and strap clasps. We make our bags to last, but if anything needs TLC, our care team will help - free of charge. Need a fix? Visit our Repair Center to get the party started.

Please note: While our lifetime warranty covers hardware, it does not include leather wear and tear or cosmetic upkeep. This includes (but isn’t limited to) stretching, staining, discoloration, rips, accidental damage, or wear resulting from daily use.

We're always here to help, and our team will work with you to find the best possible solution—every step of the way.

Many of our accessories have features like zippers, clasps and snap closures. Consider all of these features covered!

All repairs are completed right here in Hermosa Beach, California.

On average, it takes about 4-6 weeks for our team to complete a standard repair. We’ll keep you in the loop every step of the way, and you’ll receive an email when your bag begins its journey back to your door.

Because we personalize items just for you, they cannot be returned or exchanged at this time.

We deboss all monograms into a style’s leather, so personalization is permanent!

Our personalized items don’t require any special care - just be sure to keep them away from water!

We’ll take an extra 3-5 days to personalize your piece before shipping.

Meet The Rivett Club! As a token of our appreciation, we offer loyalty points every time you put a little Hammitt in your life, whether you place an order or connect with us on social. You’ll get to redeem points for gifts from our curated shop of secret styles. Simply log into your account, and we’ll guide you through the rest.

Log into your Rivett Club account, and we’ll give you a link to share with everyone you love! Plus, you’ll earn points with a friend’s first purchase.

When you’re ready to place an order, log into your Rivett Club account, and we’ll guide you through the process of redeeming points and adding a complimentary gift to your delivery.

Click here to get a personalized tutorial on how to adjust your favorite style’s strap!

Check out our signature Leather Laundry protectant and conditioner. Each arrives with helpful instructions to keep your Hammitt looking brand new!

Denim, Hammitt’s favorite frenemy. To keep our leathers as soft as possible, some of our bags aren’t pre-treated or coated. We recommend tackling dye transfer using our signature Leather Laundry treatments, or by visiting your nearest leather care magician.

Our team can’t wait to see you at our flagship California stores! You can see our accessories in-person at South Coast Plaza in Costa Mesa, California, or at 227 Manhattan Beach Blvd in Manhattan Beach, California. You’ll also find Hammitt in over 800 retail partners nationwide. Find a retailer here!

Our store employees wear masks at all times, and additional cleaning measures are in place. Look out for our social distancing stickers on the floor, too!

Yes! Bring your bag in, and we’ll be happy to help!

Thanks for asking! Our stores are cash-less at this time.

Yes - and we ship, too! Just give our store team a call at (844)426-6488.

Please email ryan@hammitt.com for more information!

Email wecare@hammitt.com, or call
8am to 6pm PST Monday - Friday (833) 426-6488 and a Concierge expert will help you personally - or direct your inquiry to the right team member!

Be sure to join our email list and our SMS list - we won’t spam you, but we’ll definitely give you the scoop on new arrivals as soon as they’re available.