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Shipping & Returns
What’s your return and exchange policy?
Full priced styles can be returned within 30 days of your purchase! Please note that specially priced Retiring Styles are final sale. Don’t worry: We’ll give you a heads-up before you purchase a style that cannot be returned.
When exactly will I receive my order?
By default, orders will arrive within 5-10 business days via FedEx, unless otherwise stated on a product page or at checkout.
Can I cancel or change my order after I have placed it?
Red alert! To cancel or edit your order, contact our Concierge Team ASAP at wecare@hammitt.com or 1.800.764.3119.
How do I make a return?
Didn’t work out? It happens! Simply visit hammitt.loopreturns.com to process your return. We’ll provide a shipping label free of charge. Need additional help? Email wecare@hammitt.com - we’re happy to assist.
Do you ship to P.O. Boxes?
Not at this time!
How much does shipping cost?
We offer free shipping here at Hammitt!
What do I do if I have not received my order yet, and it was supposed to be delivered?
Our carriers have been experiencing some delays as they take additional safety precautions during COVID-19. If you are concerned about your order’s status, we’re happy to help ensure it’s on the way! Simply email wecare@hammitt.com.
Repairs
What does your lifetime promise cover?
Our lifetime promise covers Hammitt’s hardware like zippers, rivets, D-Rings and strap clasps. We make our bags to last, but if anything needs TLC, our care team will help - free of charge. Need a fix? Visit our repairs page to get the party started.
What about lifetime promises on accessories?
Many of our accessories have features like zippers, clasps and snap closures. Consider all of these features covered!
Where is Hammitt’s repair center located?
All repairs are completed right here in Hermosa Beach, California.
How long will it take for my bag to be repaired?
On average, it takes about 2-4 weeks for our team to complete a standard repair. We’ll keep you in the loop every step of the way, and you’ll receive an email when your bag begins its journey back to your door.
Personalization
Can I return or exchange my personalized items?
Because we personalize items just for you, they cannot be returned or exchanged at this time.
Is the personalization easy to remove?
We deboss all monograms into a style’s leather, so personalization is permanent!
How do I take care of my personalized item?
Our personalized items don’t require any special care - just be sure to keep them away from water!
How long will it take to get my personalized piece?
We’ll take an extra 3-5 days to personalize your piece before shipping.
Rewards
How do rewards work?
Meet The Rivett Club! As a token of our appreciation, we offer loyalty points every time you put a little Hammitt in your life, whether you place an order or connect with us on social. You’ll get to redeem points for gifts from our curated shop of secret styles. Simply log into your account, and we’ll guide you through the rest.
How do I refer a friend?
Log into your Rivett Club account, and we’ll give you a link to share with everyone you love! Plus, you’ll earn points with a friend’s first purchase.
How do I redeem my points?
When you’re ready to place an order, log into your Rivett Club account, and we’ll guide you through the process of redeeming points and adding a complimentary gift to your delivery.
About Products
How do I adjust my strap?
Click here to get a personalized tutorial on how to adjust your favorite style’s strap!
How do I protect or clean my Hammitt?
Check out our signature Leather Laundry protectant and conditioner. Each arrives with helpful instructions to keep your Hammitt looking brand new!
My Hammitt has denim stains - what do I do?
Denim, Hammitt’s favorite frenemy. To keep our leathers as soft as possible, some of our bags aren’t pre-treated or coated. We recommend tackling dye transfer using our signature Leather Laundry treatments, or by visiting your nearest leather care magician.
Stores
Where can I buy Hammitt products in person?
Our team can’t wait to see you at our flagship California stores! You can see our accessories in-person at South Coast Plaza in Costa Mesa, California, or at 227 Manhattan Beach Blvd in Manhattan Beach, California. You’ll also find Hammitt in over 800 retail partners nationwide. Find a retailer here!
How are you keeping in-store employees safe?
Our store employees wear masks at all times, and additional cleaning measures are in place. Look out for our social distancing stickers on the floor, too!
Do you offer returns and repairs in-store?
Yes! Bring your bag in, and we’ll be happy to help!
Can I pay with cash in-store?
Thanks for asking! Our stores are cash-less at this time.
Can I put an item on hold in-store?
Yes - and we ship, too! Just give our store team a call at (844)426-6488.
Corporate Gifting
Can I place a corporate order?
Please email ryan@hammitt.com for more information!
Other
How do I contact Hammitt?
Email wecare@hammitt.com, and a Concierge expert will help you personally - or direct your inquiry to the right team member!
I want to be in the know! How can I find out about new product launches?
Be sure to join our email list and our SMS list - we won’t spam you, but we’ll definitely give you the scoop on new arrivals as soon as they’re available.
