SHOP NOW, PAY LATER WITH AFTERPAY

Hammitt FAQs

Envelope    Need something? Contact us.

Shipping & Returns

Full priced styles can be returned within 30 days of your purchase! Please note that specially priced Retiring Styles are final sale. Don’t worry: We’ll give you a heads-up before you purchase a style that cannot be returned.

By default, orders will arrive within 5-7 business days via FedEx, unless otherwise stated on a product page or at checkout.

Red alert! To cancel or edit your order, contact our Concierge Team ASAP at wecare@hammitt.com or 1.800.764.3119.

Didn’t work out? It happens! Simply visit hammitt.loopreturns.com to process your return. We’ll provide a shipping label free of charge. Need additional help? Email wecare@hammitt.com - we’re happy to assist.

Not at this time!

We offer 2nd day air for $24.95 and next day air $49.95. Perfect for those moments when you just can’t wait to Hammitt.

Our carriers have been experiencing some delays as they take additional safety precautions during COVID-19. If you are concerned about your order’s status, we’re happy to help ensure it’s on the way! Simply email wecare@hammitt.com


Repairs

Our lifetime promise covers Hammitt’s hardware like zippers, rivets, D-Rings and strap clasps. We make our bags to last, but if anything needs TLC, our care team will help - free of charge. Need a fix? Visit our repairs page to get the party started.

Many of our accessories have features like zippers, clasps and snap closures. Consider all of these features covered!

All repairs are completed right here in Hermosa Beach, California.

On average, it takes about 2-4 weeks for our team to complete a standard repair. We’ll keep you in the loop every step of the way, and you’ll receive an email when your bag begins its journey back to your door.


Personalization

Because we personalize items just for you, they cannot be returned or exchanged at this time.

We deboss all monograms into a style’s leather, so personalization is permanent!

Our personalized items don’t require any special care - just be sure to keep them away from water!

We’ll take an extra 3-5 days to personalize your piece before shipping.


Rewards

Meet The Rivett Club! As a token of our appreciation, we offer loyalty points every time you put a little Hammitt in your life, whether you place an order or connect with us on social. You’ll get to redeem points for gifts from our curated shop of secret styles. Simply log into your account, and we’ll guide you through the rest.

Log into your Rivett Club account, and we’ll give you a link to share with everyone you love! Plus, you’ll earn points with a friend’s first purchase.

When you’re ready to place an order, log into your Rivett Club account, and we’ll guide you through the process of redeeming points and adding a complimentary gift to your delivery.


About Products

Click here to get a personalized tutorial on how to adjust your favorite style’s strap!

Check out our signature Leather Laundry protectant and conditioner. Each arrives with helpful instructions to keep your Hammitt looking brand new!

Denim, Hammitt’s favorite frenemy. To keep our leathers as soft as possible, some of our bags aren’t pre-treated or coated. We recommend tackling dye transfer using our signature Leather Laundry treatments, or by visiting your nearest leather care magician.


Stores

Our team can’t wait to see you at our flagship California stores! You can see our accessories in-person at South Coast Plaza in Costa Mesa, California, or at 227 Manhattan Beach Blvd in Manhattan Beach, California. You’ll also find Hammitt in over 800 retail partners nationwide. Find a retailer here!

Our store employees wear masks at all times, and additional cleaning measures are in place. Look out for our social distancing stickers on the floor, too!

Yes! Bring your bag in, and we’ll be happy to help!

Yes! Cash is welcome.

Yes - and we ship, too! Just give our store team a call at (844)426-6488.


Corporate Gifting

Please email ryan@hammitt.com for more information!


Other

Email wecare@hammitt.com, and a Concierge expert will help you personally - or direct your inquiry to the right team member!

Be sure to join our email list and our SMS list - we won’t spam you, but we’ll definitely give you the scoop on new arrivals as soon as they’re available.


x