At Hammitt, we stand behind the quality and craftsmanship of every bag we create. Each repair request is carefully reviewed by our team to determine whether the issue falls within our warranty guidelines. This includes certain known manufacturing defects that have been addressed in our current inventory and remain eligible for repair.
Our warranty covers the functional performance of hardware components on each crafted piece such as rivets, straps, zippers, and closures, and magnets when used under normal conditions. This coverage is intended to ensure your bag continues to perform as designed.
If your bag qualifies under our warranty guidelines, we will complete the repair at no cost to you. If it does not qualify, we will offer recommendations or available repair options to help you keep carrying Hammitt with confidence.
Covered Under Warranty
- D-Rings
- O-Rings
- Broken Straps
- Defective Magnets
- Zipper Pulls
Not Covered Under Warranty
- Torn or stained lining
- Stained or damaged leather
- Normal Wear and Tear
- Cleaning or conditioning services
- Refurbishment or cosmetic restoration
- Zipper tape
*Please note, in select cases, we may no longer be able to replace materials on bags from seasons far past. In this case, our team will assess your unique request and offer an alternative replacement option. The warranty does not cover normal wear and tear, cosmetic changes like scratches or color transfer, or damage caused by external causes, misuse, accidents, or environmental exposure. This warranty is provided in accordance with applicable consumer protection laws. Nothing in this warranty limits any rights that cannot be limited under applicable law.
Repairs and Our Partners
Repairs are completed by our trusted repair partner, Cobblers Direct. The Hammitt Concierge team coordinates and oversees the repair process and will remain your primary point of contact. In some cases, Cobblers Direct may reach out directly if additional information is needed or if your
request involves services that fall outside of warranty coverage and require payment.
As part of our partnership, we are pleased to extend discounted pricing on select additional services, including bag cleaning. These additional services, such as cleaning, are optional and available at a discounted rate through our partnership with Cobblers Direct.
Repair Timeline
Please allow 8-10 weeks from the time your bag is received for your repair to be completed and shipped back to you. Repair timelines may vary based on the nature of the repair, parts availability, and volume.
Preparing Your Bag for Shipment
Please ship your bag without any additional items. Do not include dust bags, white boxes, or personal items, as we cannot guarantee that these items will be returned.
Shipping
You are responsible for shipping your bag to us. A shipping label will be provided during the repair request process through our repairs portal. Once repairs are complete, we will ship your bag back to you at no additional cost.
