We choose materials with care and intention, searching the world for the very best and most dependable leathers and hardware.

That said, we know life happens. That’s why we cover all functionality with a Lifetime Promise. From hooks to D Rings, everything that makes your Hammitt ‘work’ can be repaired with our complimentary in-house service*.

How to Submit a Repair Request

Email wecare@hammitt.com or call 833-426-6488.

Be prepared to provide the following:

First and Last name

Telephone Number

Shipping Address (No P.O. Boxes)

At least 3 images of your bag (full front, up close, full back side)

Close up detail image of gold zipper on Black bag with red detail.


  • D-Rings
  • O-Rings
  • Broken Straps 
  • Defective Magnets
  • Zipper Pulls

Image of hands putting on black learther strap onto Hammitt bag.


  • Torn or Stained Lining
  • Zipper Tape
  • Stained Leather
  • Normal Wear + Tear

*Please note, in select cases, we may no longer be able to replace materials on bags from seasons far past. In this case, our team will assess your unique request and offer an alternative replacement option.