Here's what we cover

  • D-Rings
  • O-Rings
  • Broken Straps
  • Defective Magnets
  • Zipper Pulls

Here's what we can't fix and don't cover

  • Torn or Stained Lining
  • Stained Leather
  • Zipper Tape
  • Normal Wear + Tear
  • Cleaning
  • Refurbishment

*Please note, in select cases, we may no longer be able to replace materials on bags from seasons far past. In this case, our team will assess your unique request and offer an alternative replacement option.

How To Submit A Request

  • PURCHASED FROM HAMMITT

    Hammitt store
    Hammitt.com
    Submit A Request

  • PURCHASED / GIFTED ELSEWHERE

    It was a gift
    Department store Or Boutique
    Submit A Request