I am absolutely disappointed with
"I am absolutely disappointed with this company to say the lease and never will purchase another thing from you guys. I received the purse on the fourth and use it on the 6th to go out to dinner with my Husband and walk around downtown Cincinnati. when I came home, I went to put it away in the storage bag and I noticed that the strap was fraying by the metal buckle not even on the outside part, but the side is closest to my body. I contacted your company by Phone on October 7th, the next day and followed your company protocol. I have been told that it doesn’t qualify for the warranty and that I need to pay to have it fixed. I am 48 women and take pride in my purses especially when they cost more than $400.00. To be told it was my fault I must of got it stuck on something is ridiculous. I was getting ready to buy the matching wallet, but being treated like this with a bag that is 3 days old is absurd. I would like a manager to contact me that can handle this situation in a professional manner. Sincerely, Rachel Noyes"







